Privacy Policy
Last Updated: February 2025
We built Lumen Verify because we believe everyone deserves access to quality financial education without compromising their personal information. This policy explains how we handle your data when you use our masterclass platform—it's written in plain language so you actually understand what happens with your information.
What Information We Collect
When you sign up for our financial forecasting and budgeting masterclasses, we need certain information to provide you with the best learning experience. We're straightforward about what we collect and why.
Account Information
This includes your name, email address, and password when you create an account. We also collect your phone number if you choose to provide it for course notifications or two-factor authentication.
Payment Details
For course purchases, we process billing information through secure payment processors. We store your billing address and transaction history, but we never see or store your full credit card numbers—that's handled by our PCI-compliant payment partners.
Learning Activity
- Course progress and completion status for each masterclass module
- Quiz scores and assignment submissions in our budgeting workshops
- Video watch time and engagement metrics to improve content delivery
- Discussion forum posts and instructor interactions
- Saved resources and bookmarked lessons within financial forecasting courses
Technical Information
Like most websites, we automatically collect certain technical data: your IP address, browser type, device information, operating system, and access times. This helps us troubleshoot issues and optimize the platform for different devices.
How We Use Your Information
Everything we collect serves a specific purpose. We don't gather data just to have it sitting in a database—each piece helps us deliver better masterclasses and support your learning journey.
Primary Purpose: Your data helps us provide access to masterclasses, track your progress through financial forecasting modules, communicate about course updates, and process payments securely.
- Personalizing your learning dashboard to show relevant budgeting courses and next steps
- Sending course completion certificates and achievement notifications
- Notifying you about new financial forecasting masterclasses that match your interests
- Improving our platform based on how students interact with different content formats
- Providing customer support when you have questions or technical issues
- Preventing fraud and ensuring platform security
We analyze aggregated usage patterns to understand which teaching methods work best. For instance, if most students pause during complex budgeting calculations, we know to add more explanation at that point.
How We Protect Your Data
Security isn't just a checkbox for us—it's built into how we operate. Since we're teaching financial skills, we understand that trust matters, and we implement multiple layers of protection.
Technical Safeguards
- 256-bit SSL encryption for all data transmitted between your device and our servers
- Encrypted database storage for sensitive account information
- Regular security audits and vulnerability testing by third-party experts
- Automated backup systems with encrypted off-site storage
- Two-factor authentication available for all accounts
Access Controls
Only essential team members can access user data, and every access is logged. Our development team works with anonymized data when testing features. Payment information is tokenized—even our systems never see full card numbers.
No system is completely invulnerable. If we ever experience a data breach affecting your information, we'll notify you within 72 hours and explain exactly what happened, what data was involved, and what steps we're taking.
Your Privacy Rights
This is your data. You have real control over what we keep and how we use it. Here's what you can do at any time through your account settings or by contacting our support team.
Access Your Information
Request a complete copy of all personal data we hold about you. We'll provide it in a readable format within 30 days. This includes your profile, course history, progress data, and any communications.
Correct Inaccuracies
Update your profile information anytime through account settings. If you spot incorrect data elsewhere in our systems, let us know and we'll fix it promptly.
Delete Your Account
You can delete your account permanently. We'll remove your personal information within 90 days, though we retain some transaction records for legal compliance (tax purposes, refund processing). Course completion data may be anonymized and kept for platform improvement.
Opt Out of Marketing
Unsubscribe from promotional emails with one click. You'll still receive essential transactional messages about courses you're enrolled in, but no marketing content.
Data Portability
Export your learning data—course progress, certificates, saved resources—in a format you can use elsewhere. Useful if you're moving to another platform or just want your own records.
Questions About Privacy
If something in this policy isn't clear, or you want to exercise any of your rights, reach out. We respond to privacy inquiries within two business days.
Email: support@lumenverify.com
Phone: +15149941204
Viber: Available through +15149941204
Mail: 5235 Grimmer St #101, Burnaby, BC V5H 2H3, Canada
We update this policy occasionally as we add features or regulations change. When we make significant changes, we'll notify active users by email and post a notice on the platform. The "Last Updated" date at the top always reflects our most recent revision.
Ready to Start Learning?
Explore our financial forecasting and budgeting masterclasses taught by industry professionals. Your data stays private, your learning stays focused.